Shipping policy
At EU NATURAL, we currently offer shipping within the United States only. We aim to process and deliver orders as efficiently as possible.
1. Shipping Destinations
We currently ship to addresses within the United States.
We do not accept international shipping orders at this time.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays.
Processing times may vary during holidays, promotional periods, or periods of high order volume.
3. Shipping Time
Estimated delivery times depend on the destination and selected shipping method.
Available delivery estimates will be displayed at checkout or provided in your order confirmation.
Delivery dates are estimates and may be affected by carrier operations, weather conditions, or other unexpected circumstances.
4. Shipping Costs
Applicable shipping fees and available shipping methods will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the delivery address, order details, and selected shipping method.
5. Order Tracking
When tracking information is available, a shipping confirmation email containing tracking details will be sent to the email address provided at checkout.
Please allow time for tracking information to update after your package has been handed to the carrier.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at ahmedd.aiman123@gmail.com.
We cannot guarantee address changes after an order has been processed or shipped.
7. Delayed or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact us.
We will review the available tracking information and assist with carrier inquiries where appropriate.
8. Lost or Damaged Shipments
If your package appears to be lost or arrives damaged, please contact us with your order number and any relevant photos or delivery information.
We will review the issue and work toward an appropriate resolution in accordance with applicable laws.
9. Shipping Delays
If we become aware that an order cannot be shipped within the stated timeframe, we will notify the customer and provide the available options, including the opportunity to agree to a delay or cancel the order for a refund, as required by applicable law.
10. Contact Us
For questions about shipping, order tracking, or delivery, please contact:
EU NATURAL
Email: ahmedd.aiman123@gmail.com