Refund policy

At EU NATURAL, customer satisfaction is important to us. We aim to provide a straightforward and transparent shopping experience. If you are not satisfied with your purchase, please review the return and refund guidelines below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, where applicable.

  • Proof of purchase or an order confirmation must be provided.

  • The return request must be submitted within the applicable return period.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, unless required by applicable law.

2. How to Request a Return

To request a return, please contact us at:

Email: ahmedd.aiman123@gmail.com

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos of the item, if it arrived damaged or incorrect.

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send items back before receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photos showing the issue. We will review the situation and work with you on an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer protection laws.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Please allow approximately 5–10 business days after approval for the refund to appear in your account. This timeframe is an estimate and may vary.

5. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

6. Exchanges

If you need a different item, please contact us at ahmedd.aiman123@gmail.com. Exchange requests are subject to product availability and applicable return conditions.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may request a return in accordance with this policy.

8. Contact Us

For questions about returns or refunds, please contact:

EU NATURAL
Email: ahmedd.aiman123@gmail.com